The team at ICE have been conducting business in the Mozambican insurance market since 1992. No company has a better understanding of Mozambique Insurance market conditions, challenges and requirements than the ICE management team.

ICE have carefully selected the brokers it works with, through a vigorous security vetting process. ICE has satisfied itself that the brokers who hold an ICE Agency Agreement provide a service that is professional, honest and compliant with legislation, as well as holding the high standards, which we consider dear to our company’s business strategy.

The re-insurers on the ICE treaty have been carefully selected in order to provide the very strongest security to our clients. The ICE group’s subsidiaries have experienced several insurance catastrophes across Africa over the group’s 19-year history, including the devastating floods and cyclones in Mozambique. The ICE claims settlement process has always been characterized by efficient and smooth processes, in order to allow our clients to rapidly rebuild their business strategies. Our re-insurance support has been invaluable in this process, and we have a long and solid relationship with our entire re-insurance panel.

We aim to make your purchase of insurance as smooth as possible, and we carry that service through to every aspect of your insurance experience including the settlement of claims. We take service seriously and any poor service received will not be tolerated. Should you have the slightest complaint with any aspect of the service you have been given, we ask that it be reported to info@iceafrica.com and we will deal with it immediately.